Gratitude Matters focuses on managing your entire customized client appreciation process from start to finish, freeing you to focus on what matters most.
We collaborate with you to develop your gift box design, incorporating any manufacturer logos if co-op approved. Additionally, we create customized story cards or thank you letters, ensuring the gift is truly unique to your business.
From start to finish, we ensure your client’s gift box arrives on time, providing them with a memorable and delightful experience.
We will understand their concerns and praises like never before, identify issues before they escalate, and show your customers you truly care.
Finally, we record our Happy Call data, which is then sent back to you, ensuring smooth and efficient communication.
ABOUT US
Grow your client base with referrals, Stand out from the typical marketing that most contractors use. An average of 70% spread the word about your company and will refer you.
Creating customer loyalty is vital to your small business in today’s markets. One raving fan is worth more than 100 satisfied customers. On average, loyal customers are worth up to 10x more than their first purchase. 83% of people who received a gift in the last two years said it made them feel closer to the company.
It’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer that already knows, likes, and trusts you.
The returning repeat customer close ratio is 60-70% versus a new customer close ratio of 5-20%. 68% of customers leave because they perceive that the business does not care about them.
About Us
We are a father/daughter team focused on growing your business.
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